Terms of delivery

Deliveries
We send out all orders with Swedish Post.

When the total amount of your order is over 150 €, you don’t have to pay any freight. When you order for less than 150 €, the amount you have to pay for the freight will be 9,50 €.

Note that for the shipping of kayaks and canoes we calculate the actual freight costs. In that case please contact us before ordering by sending us an email.

Your order always will be shipped as soon as possible, normally within 24 hours (on working days).
When you choose to pay in advance we will wait with the shipment of your order until your payment is registered at our bank. After that we will send out your order the same day (on working days).

We have all the products that you see in our webshop in stock. When a product is temporarely out of stock, you can choose to put this product under “product watch”. As soon as we have this product in stock again, you will automatically receive an email.

Export to non-EU countries = full freight and no VAT (80% of  prices). We will depossit the VAT minus freight back to your account. Mail to info@route62.eu  if you have any questions.

Payment methods

At Route62 you can choose between 2 payment methods.

Bank-/Creditcard:

Pay with your VISA or Mastercard.

All transaction are sent through SSL (Secure Sockets Layer) en are coded, which means that this is a safe way of paying. We use the latest safety-competences for payment with card through 3D-Secure technology that has been developed by VISA and Mastercard, and aims to identify cardholders for online payments. Route62 is already PCI (Payment Card Industry) approved. For receiving our payments we use DIBS. Click here for more information about DIBS.

Paying in advance:

Paying by invoice before the delivery.
After you approved your order, you will receive an invoice by email. You can pay this invoice at your (internet)bank. If you pay immediately, your order won’t be delayed. We will wait with the delivery of your order until your payment is registered at our bank.
When you chose to pay in advance and we have not received your payment within 5 days after ordering date, you will get an invoice for administrative costs (15 euro plus interest).

Non collected deliveries:

Deliveries which are not collected will be charged with an invoice voor freight- and other costs (plus interest).

Customer service

Claims:

To put in a guarantee claim on a product, we ask you to send an email to info@route62.se.
We will send you an email back with a claim form, a return number and the address where you can send the product.
Receiving a return number does not automatically mean that your claim is approved.
We should have received the goods within 14 days after we sent you the return number. You have to pay the freight costs yourselve.
The invoice/picknote, the return form en the return number have to be sent together with the goods.
Are the freightcosts unpaid or is the delivery not complete, we will not attend to the claim.

On an approved claim we will refund the freight costs and you will receive the repaired/new article free of charge. If we need to refund the purchase amount we will pay it into the bank account number you gave us on the claim form you filled out.

Exchange/return:

When you want to exchange a product or want to return it, we ask you tot send an email to info@route62.se.
We will send you an email with a return form, a return number and the adress where you can send the product.
We offer you 14 days exchange right (from the day we sent it out to you) on goods you bought at Route62.
Note that the goods should be unused and sent back to us in the original packaging.
With exchange or return you have to pay all the freight costs yourselve.

The invoice/picknote, the return form and the return number should be sent together with the product you want to exchange/return. We should have received the goods within 14 days after we sent you the return number.
If the freightcosts are unpaid or the delivery is not complete, we will not attend to the shipment.

When you want to exchange a product we will send you the product you wrote on the exchange/return form and you will need to pay the additional freight costs we will have to make.
When you want to return a product and would like a refund, we will deposit your money back onto you credit card account or on the bank account you wrote on the exchange/return form minus the original freight- and payment costs we made.

Special ordered products can not be changed or returned.

Guarantee:

We use the same guarantees as our suppliers offer.

Personal information:

Route62 does nog give any personal information to third parties. All the personal information you give us by email, telephone or through our website, will be treated with extreme confidentiality.
We follow the valid laws and rules as legally required by Swedish law.
Your information is only to be used by us or by the partners we work together with to be able to accomplish the purchase (DIBS payment service and the bank).
According the Swedish “Personal Information Law” you have the right to look into the information we have registered on you. Is this information not correct, not complete or irrelevant, you can demand that this information is to be adjusted or to be removed. In that case please contact us.

Remaining:

• To order at us you have to at least 18 years old.
• All prices are in euro’s and inclusive VAT.
• Exchange- or return policies do not apply for special ordered articles.
• We reserve the right for sold-out articles.
• We reserve the right to change prices (due to, for instance, exchange rates) without notification in advance.
• Color variation can appear because of the individual settings on different screens.
• Shipments that haven’t been collected will be charged for all costs.
• We reserve for possible mistakes in the text trough out this website.
• We will report all “false” orders and attempts of fraud.
• Products from Wilma's will not be shipped to Swedish addresses.